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Shipping & Returns

White Glove Delivery

 

With White Glove Delivery, a premium delivery option available on some items, your new product is delivered into your home at a time that you schedule, set up and tested in the place you request and all packaging materials are removed.

 

White Glove Delivery is perfect for people who prefer additional assistance in the delivery of their new lift chair, scooter or power wheelchair. A2Z Medical strongly suggests White Glove Delivery for people purchasing products to be delivered to out-of-town family members or friends who may need assistance getting their product into their home, unpacked and set up.

 

White Glove Delivery Details

 

Here is what you can expect with White Glove Delivery:

 

  1. Your product will be shipped from the manufacturer to a local agent in your area.
  2. The agent will inspect the product to ensure it has arrived in perfect condition and functions properly.
  3. The agent will contact you to schedule a deliver time for your item.
  4. At the designated delivery time, the agent will:
    • bring your new mobility product into your home
    • unpack it completely
    • set it up where you request
    • test it to ensure that everything is functioning properly
    • remove any packaging materials

 

White Glove Delivery Cost

 

The cost for White Glove Delivery varies and is clearly listed on each product page.

 

Please note: White Glove Delivery generally adds 5-7 days to the total delivery time of your item. This time may be extended further or unavailable in certain remote and rural areas.

 

Inside Delivery

 

By selecting Inside Delivery, an upgraded delivery option available on some products, you item will be delivered by a freight carrier and brought inside your home (ground-level only). The carrier will call you directly to schedule a convenient time for delivery.

 

Important Note

 

The freight carrier cannot carry your lift chair up any stairs nor will they unpack the lift chair to fit through doors. To ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36 inches wide (the standard width of the box).
If your doorway is not large enough to accomodate a box of this size, please consider White Glove Delivery.

 

Inside Delivery Cost

 

Charges vary by product and brand and are noted on the product's information page where applicable.

By selecting Inside Delivery, an upgraded delivery option available on some products, you item will be delivered by a freight carrier and brought inside your home (ground-level only). The carrier will call you directly to schedule a convenient time for delivery.

Important Note

The freight carrier cannot carry your lift chair up any stairs nor will they unpack the lift chair to fit through doors. To ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36 inches wide (the standard width of the box).
If your doorway is not large enough to accomodate a box of this size, please consider White Glove Delivery.

Inside Delivery Cost

Charges vary by product and brand and are noted on the product's information page where applicable.

 

Returns Policy

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customers expense in their original packaging and meet the following conditions

 

Product must be in new condition. product must not have any cracks, scratches, or marked tires, or any indications of usage. Product must be returned in its original packaging.  A Return authorization must be requested within 30 days of delivery of the product.Once an RA has been received, products must be returned within 14 days.

 

For hygienic reasons, the following products are non-returnable:

 

  • Bath safety equipment
  • commodes
  • cpap equipment


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